Delivery and Return Policy

Thank you for shopping at Titan World.

If you are not 100% satisfied with your purchase, we’re here to help.

Titan Support

Titan Support is available weekdays 09:00 – 17:30 at 082 301 3230 or anytime at carmen@titanworld.co.za.

We do our very best to respond to support emails within 48 hours.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed through a EFT payment, within 7-14 working days.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

Only fashion and sportswear products can be exchanged for different sizes without a handling fee.

If such variation is not available, we will credit your account or refund via EFT the purchase price of the product within 7-14 days of the return.

Returns

In the case of returning a product for the sole reason of changing your mind a admin handling fee of 40% of the value of the product will be applicable.

Return a product

  • Prepare the return parcel
    Pack the product in its original packaging, and into a shipping box or other packaging to protect the products during transit. Remember that if you are returning a product because you changed your mind, you must have the original product packaging – which must be intact and undamaged.
  • Courier collection
    Our couriers will contact you within 2-5 business days after you have logged your return, to arrange the collection.

Once your returned product has been validated by the Titan Nutrition quality team, your account will be credited, unless you have requested a replacement or an exchange.

Please include the return reference (Product invoice number) in or on the outside of the parcel so that we can easily identify your return.